Privacy Policy
Last updated: February 2026
1. What We Collect
We collect information you provide when creating an account (name, email, phone number, business name), data generated through your use of the platform (bookings, customer records, payment history), and technical data such as IP address, browser type, and device information.
2. How We Use Your Data
We use your data to provide and improve the Automate platform, process payments, send service notifications (booking confirmations, reminders), provide customer support, and comply with legal obligations. We do not sell your personal data to third parties.
3. Data Storage & Security
Your data is stored securely on servers located in the United Kingdom and European Economic Area. We use industry-standard encryption (TLS 1.3) for data in transit and AES-256 for data at rest. Access to personal data is restricted to authorised personnel only.
4. Third-Party Services
We use trusted third-party services to operate the platform: Stripe for payment processing, email and SMS providers for notifications, and analytics tools to improve our service. These providers are bound by data processing agreements and process data only on our instructions.
5. Cookies
We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how you use the platform. You can control cookie preferences through your browser settings.
6. Your Rights
Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing, data portability, and withdraw consent at any time. To exercise these rights, contact us at hello@getautomate.io.
7. Data Retention
We retain your account data for as long as your account is active. After cancellation, data is retained for 30 days before being permanently deleted. Financial records are retained for 7 years as required by UK law.
8. Children's Privacy
Automate is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email at least 30 days before taking effect. The latest version will always be available on this page.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at hello@getautomate.io. Our data protection officer can be reached at the same address.